One overlooked byproduct of the accelerated digital transformation is burnout among DevOps, ITOps and customer service representatives managing complex systems and multiple stakeholders. To ensure your best talent doesn't get demoralized and start looking for a new job, it's critical for you to gain insight into this phenomenon.
What factors are contributing to burnout in tech teams?
Burnout among tech teams is largely driven by increased consumer expectations and the demands of digitization. A study from PagerDuty indicates that 42% of tech workers reported working more hours in 2021 compared to 2020, with 54% experiencing interruptions outside of normal working hours. The complexity of modern digital systems and the need for reliable performance contribute to these heightened demands.
How do after-hours alerts impact tech teams?
After-hours alerts significantly impact tech teams, with fewer than 5% of respondents reporting no after-hour alerts. Over 60% indicated they respond to off-hours alerts at least once a week. This constant demand for availability can lead to increased stress and burnout, especially as teams are already managing complex systems and multiple stakeholders.
What industries are most affected by tech team disruptions?
The industries facing the most disruptions among tech teams include retail (62%), financial services (59%), telecoms (58%), travel and hospitality (51%), media and entertainment (48%), and software and technology (48%). These sectors are particularly vulnerable to incidents that require immediate attention, often outside of regular working hours.
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